Shipping Policy

Processing Times

All orders are processed within 2-5 business days, excluding holidays. Orders are not shipped or delivered on holidays.

If we are experiencing a high volume of orders, shipments may be delayed. If there will be a significant delay in shipment of your order, we will contact you via email or phone.

Shipping Rates & Delivery Times

We offer the following shipping options for domestic orders within the United States:

Free Shipping

We offer free shipping via USPS Ground Advantage on all orders over $100 within the contiguous United States.

Local Delivery

Free local delivery is available for customers in the Hays, KS (Zip code 67601) with a $10.00 minimum purchase. Simply select "Local Delivery" at checkout. You'll receive an email notification when your order is delivered.

Order Tracking

You will receive a shipping confirmation email with a tracking number once your order has shipped. If you have not received your tracking information within 5 business days of placing your order, please contact us at marthamadelinephotography@gmail.com.

International Shipping

At this time, we do not ship outside of the United States. We hope to offer international shipping in the future!

Shipping Damages

While we take every precaution to ensure your magnets arrive in perfect condition, shipping damage can occasionally occur. If your order arrives damaged or defective, we're here to help!

Please contact us within 72 hours of delivery at marthamadelinephotography@gmail.com with:

• Your order number
• A clear photo of the damaged product
• A clear photo of the shipping packaging

Once we verify the damage, we will produce and ship a free replacement to you at no additional cost.